What Do I Do if I My Heat Stops Working?

Written on: January 11, 2021

Kimlin Energy Is Here For You!

troubleshooting heat new yorkThere’s not much worse than getting up on a winter morning, throwing off the covers, and realizing there’s no heat in your house.

You’re cold.

Your family is cold.

You’re worried about your pipes freezing and bursting.

You’re worried about big repairs to your furnace or boiler.

Kimlin Energy is on the job for you, with 24/7 no-heat emergency service for our customers.

We also help you take the bite out of repair bills with our service plans. Not only is your annual maintenance tune-up covered, but discounts on parts and repair costs.

But even before we show up, we’re helping you. These troubleshooting tips may be enough for you to get the heat back on in your home without a service call!

If these troubleshoots don’t work, call our 24-hour emergency line at 845-255-7579. DO NOT email us or contact us online for emergency service.


Check the set temperature on your thermostat. Is it set to at least 5˚ warmer than the current temperature in the room? Check that the thermostat is set to “heat” and that the batteries are still good. Install new batteries to check. If these don’t work, go to the next step.

Heating System Switch

If the switch is set to “ON,” try the next step. If it is not, turn the system switch to “ON.” If nothing happens, call us to request a service call.

Fuel Tank

Check the tank gauge levels for your propane or heating oil tank. If your tank is 15% or less full, call us NOW for an emergency fuel delivery. You can avoid runouts like this by enrolling in Automatic Delivery for propane or heating oil. We track your fuel usage and schedule a delivery to your home before you run low. Have plenty of fuel? Move on to the next check.

Circuit Breaker

Circuit breakers can easily be tripped. Check the breaker for your furnace or boiler. If it’s been tripped, turn it back on. If it wasn’t tripped, go to the next troubleshoot.

Air Filter

A furnace’s air filter can get clogged, causing the furnace to shut down. Check your air filter and change if it’s dirty. You need to check your air filter at least once a month and change as needed.


Do you have a boiler? If it’s a steam boiler, check the water level in the gauge glass. It needs to be at least half-full. If it isn’t, call us. If it is, go to the last step. If you have a hot water boiler, this troubleshoot does not apply, so move on to the final step.

Reset Button

Push and hold the reset button for 30 seconds. But only do this ONCE. Doing it more than once can damage your heating system. If your furnace or boiler doesn’t work after this, call us.

Get reliable heating oil and propane delivery. Become a Kimlin Energy customer today!